Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.
RETURNS
Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at online@black-corn.com to open up a conversation on how we may address your concern. We are always happy to help!
DEFECTS
We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at online@black-corn.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.
DELIVERY TIMES
Update: Due to Covid-19 you may expect delays in your order. Review our note on Covid-19 information.
Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
Black-Corn CO LTD. are not held responsible for:
- Mistakes made by Canada Post
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)
If you have a specific question with respect to your shipment, please contact us at online@black-corn.com and provide your order number.
CANADIAN ORDERS
Black-Corn . use Hong Kong Post to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 15-30 business days (which excludes holidays and weekends).
USA ORDERS
Black-Corn. use Hong Kong Post to ship your order through Tracked Packet USA Air (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).
INTERNATIONAL ORDERS
Black-Corn. uses Hong Kong Post to ship your order through Small Packet International Air (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.
ORDER CONFIRMATION